return policy

We will accept items for return only if unused and with all JAXX HOUND tags still attached. Returns that are damaged, soiled, or have pet hair will not be eligible for return and will be returned to the customer at the customer's expense.

Sale items can only be exchanged or returned for store credit. Refunds cannot be issued for sale items.




Please note you can exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.



All returns must be requested within 7 days of receiving your item(s) . For full details on how to return your purchase, email us at


faulty goods

Goods are faulty if they are received damaged or were a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.