EXCHANGE/return policy

We hope you will love your Jaxx Hound products. However, if you are not happy with your purchase, we can offer an exchange or full refund, provided the request is made within 5 days of the original order being received . Your request can be sent to

In the event that you need to return an item please follow the steps below:

Before you return any item/s please contact us first to let us know why you’d like to make a return.

The items must be returned to us unused in the original packaging with all tags intact and in a perfect re-saleable condition before we can provide an exchange or refund.

You must pay the price of postage for any item returned for an exchange or refund. It is advised that you use a traceable method of delivery, as we cannot accept responsibility for returned items that are lost in the post. We cannot accept responsibility for any returned products until they are received by a member of staff at Jaxx Hound.

The original cost of shipping to you will not be refunded.

Please send your item/s to:

Jaxx Hound
449 Troutman St
Ste: 3-4
Brooklyn NY, 11237

Refunds will be issued to the same payment method as the original purchase.



faulty goods

Goods are faulty if they are received damaged or if a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can replace it for the same product in the same size, subject to availability.