RETURNS + EXCHANGES

 
 

return policy

We hope you will love your Jaxx Hound products. However, if you are not happy with your purchase, and would like to return it, please provided the request within 5 days of the original order being received. Your request can be sent to info@jaxxhound.com.

The items must be returned to us unused in the original packaging with all tags intact and in a perfect re-saleable condition before we can provide a refund.

You will be responsible for the price of postage for any item returned for a refund. It is advised that you use a traceable method of delivery, as we cannot accept responsibility for returned items that are lost in the post. We cannot accept responsibility for any returned products until they are received by a member of staff at Jaxx Hound.

The original cost of shipping to you will not be refunded.

Please send your item/s to:

Jaxx Hound
449 Troutman St
Ste: 3-4
Brooklyn NY, 11237
USA

Refunds will be issued to the same payment method as the original purchase.

 
 

EXCHANGE policy

We hope your products are exactly what you hoped for. However, if need to exchange your item/s please send us an email with your request within 5 days of the original order being received. Your request can be sent to info@jaxxhound.com.

The items you are exchanging must be unused in the original packaging with all tags intact and in a perfect re-saleable condition before we can provide an exchange.

You will be responsible for the price of postage for any item returned for the exchange. It is advised that you use a traceable method of delivery, as we cannot accept responsibility for returned items that are lost in the post. We cannot accept responsibility for any returned products until they are received by a member of staff at Jaxx Hound.

The original cost of shipping to you will not be refunded.

Please send your item/s to:

Jaxx Hound
449 Troutman St
Ste: 3-4
Brooklyn NY, 11237
USA

 
 
 

faulty goods

Goods are faulty if they are received damaged or if a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, we’d be happy to replace it for the same product in the same size, subject to availability.